Last updated December 2023
Welcome to Concierge. Please read on to learn the rules and restrictions that govern your use of our app(s) and website(s) (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at service@conciergeteam.co.
These Terms of Use (the “Terms”) are a binding contract between you and CONCIERGE MESSAGING LLC (“Concierge,” “we,” and “us”). Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document as well as those in the Privacy Policy (https://www.conciergeteam.co/privacy). Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), including Concierge’s acceptable use and messaging policies, which are incorporated herein by reference.
PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE IMPORTANT INFORMATION ABOUT YOUR RIGHTS, LIMITATIONS OF LIABILITY, AND DISPUTE RESOLUTION THROUGH ARBITRATION.
We may update these Terms from time to time. We will provide notice by posting updates on our website or through other reasonable means. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
Please review our Privacy Policy: https://www.conciergeteam.co/privacy
You represent that you are legally able to enter into these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.
As between you and Concierge, you retain all rights in any data, content, or communications you submit or send through the Services (“Customer Data”).
You grant Concierge a limited, non-exclusive, worldwide license to process Customer Data solely as necessary to provide, maintain, and improve the Services in accordance with these Terms and our Privacy Policy.
Concierge provides infrastructure that enables organizations to send communications to their audiences.
Concierge acts as a service provider and transmits communications based on instructions from its customers. Concierge does not determine the recipients, content, or timing of such communications.
Communications sent through the Services may include SMS, messaging platforms (including WhatsApp and RCS), and email.
You are solely responsible for:
Concierge does not control and is not responsible for the content of communications sent through the Services.
Your use of the Services is subject to Concierge’s acceptable use and messaging policies, which require compliance with applicable laws and prohibit unlawful, abusive, or unsolicited communications.
Messaging programs may vary by customer and campaign. Message frequency, content, and opt-in mechanisms are determined by the organization sending communications through the Services. End users may opt out at any time by following the instructions provided in the message (e.g., replying “STOP”).
You agree not to use the Services in a manner that:
Concierge reserves the right to suspend or restrict messaging capabilities if it reasonably believes that use of the Services violates applicable laws, carrier requirements, or these Terms.
Concierge does not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
The Services are not intended for use in situations where failure or delay could result in significant harm. You are responsible for implementing appropriate backup communication methods.
Concierge may offer beta or experimental features. These are provided “as is” and may be modified or discontinued at any time.
The Services may integrate with third-party providers (e.g., carriers, messaging platforms, payment processors). Concierge is not responsible for such third parties.
Payments may be processed through third-party providers such as Stripe or Braintree. Concierge is not responsible for such providers.
You may stop using the Services at any time. Concierge may suspend or terminate access for any reason, including violations of these Terms.
THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONCIERGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. TOTAL LIABILITY SHALL NOT EXCEED $100.
You agree to indemnify and hold Concierge harmless from any claims arising from:
Concierge is not liable for any failure or delay resulting from causes beyond its reasonable control, including telecommunications failures, carrier disruptions, internet outages, or acts of God.
If you provide feedback or suggestions, you grant Concierge a perpetual, irrevocable, royalty-free license to use such feedback.
Nothing in these Terms creates a partnership, agency, or joint venture relationship.
You may not assign these Terms without our consent. Concierge may assign these Terms without restriction.
These Terms are governed by the laws of the State of Massachusetts.
Disputes will be resolved by binding arbitration in Massachusetts. You waive any right to participate in class actions.
These Terms represent the entire agreement between you and Concierge. If any provision is unenforceable, the remainder will remain in effect.
© 2025 Concierge Messaging LLC. All rights reserved.