The most personal text messaging service for
e-commerce brands

Concierge delivers SMS campaigns, notifications, and 1-to-1 texts, all on the same platform.

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Personalized texting campaigns

Concierge makes it easy to send targeted text messages to segments of your customer based on their behavior, location, and purchase history.

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SMS notifications based on customer behavior

Set up event-driven notifications for abandoned carts, back in stock, order shipment, or return lifecycle events.

1-to-1 messaging

One-to-one conversational texting

Sales and customer service team members can text with individual customers to build more personal relationships and deliver a highly-convenient customer experience for busy consumers.

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Get insight into metrics that matter.

Track the performance of your SMS messages and more. View reports for click-through rates, conversions, revenue, and subscriber growth.

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“The Concierge team works alongside multiple teams at OV –creative, marketing, stores, tech, and CX – to help us deliver growth and delight our customers.”

Jeff Lincoln

Head of Growth, Outdoor Voices

“Concierge quickly became a top revenue channel for us as we made SMS a key part of our new product release playbook.”

Noah Solomon

Marketing Director, Tecovas

Concierge | SMS Marketing for customer-obsessed brands

“We needed an organized and streamlined way to communicate with our clients en masse while still being personal and on-brand with our voice and tone. Concierge accomplished all of that for us.”

Lindsey Kilbride

Former Chief Growth Officer, 11 Honoré