Privacy Policy

Overview

Concierge Messaging LLC (“Concierge,” “we,” “our,” or “us”) provides a platform that enables organizations (such as event organizers, agencies, and brands) to communicate with their guests and stakeholders.

In short:

• We collect and process personal information to power event communications and related services
• We act primarily as a service provider (processor) on behalf of our customers
• Concierge does not sell or share Personal Data
• We share data only with customers and trusted service providers
• Individuals may request access, correction, or deletion of their personal data

By accessing or using our services (the “Services”), you agree to this Privacy Policy and our Terms of Use: https://www.conciergeteam.co/terms.

1. Scope

This Privacy Policy describes how we collect, use, and disclose Personal Data when:

• Individuals interact with our websites or Services (“End Consumers”)
• Employees, contractors, or representatives of our customers use our platform (“Affiliated Associates”)

We refer to both groups collectively as “Users.”

Personal Data means information that identifies or relates to an individual.

This Privacy Policy does not apply to third parties we do not own or control.

2. Our Role

Concierge operates in two primary roles:

As a Service Provider / Processor

When providing Services to our customers (e.g., event organizers), Concierge processes Personal Data on behalf of and under the instructions of those customers.

• The customer is the “controller” or “business”
• Concierge is the “processor” or “service provider”
• End Consumers should direct certain privacy requests to the relevant event organizer

As a Business / Controller

We act as a controller for Personal Data we collect directly (e.g., website analytics, account creation, support inquiries). This may include service usage data used to operate, analyze, and improve the Services.

3. Categories of Personal Data We Collect

We may collect the following categories of Personal Data:

a. Personal Identifiers

• Name
• Email address
• Phone number
• Mailing address
• IP address

b. Usage and Device Information

• Browser type and version
• Pages visited and time spent
• Device and interaction data

c. Communications Data

• Messages sent through the platform
• Customer support interactions

d. Account Data

• Login credentials
• Account-related information provided by users

4. Sources of Personal Data

We collect Personal Data from:

• You directly (e.g., when you fill out forms or use the Services)
• Automatically through cookies and similar technologies
• Our customers (e.g., event organizers uploading guest lists)
• Service providers and integrations

5. How We Use Personal Data

We use Personal Data to:

• Provide and operate the Services
• Facilitate communications between customers and End Consumers
• Personalize user experiences within the context of a customer’s use of the Services
• Provide customer support
• Improve and develop our platform
• Ensure security and prevent fraud
• Comply with legal obligations
• Communicate service-related updates and operational information

We process Personal Data on behalf of our customers in accordance with their instructions.

We may use aggregated and de-identified data across customers to improve the Services, but do not combine Personal Data in a manner that identifies individuals across different customers.

Concierge does not retain, use, or disclose Personal Data outside of its direct business relationship with its customers, except as permitted by applicable law.

We do not use Personal Data for unrelated or incompatible purposes without notice.

6. Messaging & Communications

Concierge enables customers to send communications via SMS, messaging platforms (e.g., WhatsApp), Rich Communication Services (RCS), and email.

• Messages are sent on behalf of our customers, not Concierge directly
• Delivery is facilitated by third-party providers (e.g., telecommunications carriers and messaging platforms), including SMS long codes (10DLC), short codes, toll-free numbers, RCS, and similar messaging channels, solely for the purpose of delivering communications on behalf of our customers
• Message and data rates may apply
• End Consumers opt in to receive communications from the relevant organization

Customers are responsible for ensuring that they have obtained all necessary consents and comply with applicable messaging and privacy laws.

Use of the Services is also subject to Concierge’s acceptable use and messaging policies, which require customers to comply with applicable laws, obtain appropriate consent before sending communications, and refrain from sending unlawful, abusive, or unsolicited messages.

Concierge does not control the content of communications sent by customers through the Services.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate the Services
• Remember preferences
• Analyze usage and improve performance

Types of cookies include:

• Essential cookies
• Functional cookies
• Analytics cookies (e.g., Google Analytics)

You may manage cookie preferences through your browser settings.

Note: Our Services do not currently respond to “Do Not Track” signals.

8. How We Share Personal Data

We may share Personal Data with:

a. Our Customers

Event organizers and organizations using Concierge to communicate with their audiences.

b. Service Providers

Trusted vendors that help us operate the Services, such as:

• Cloud hosting providers
• Messaging providers (e.g., SMS and messaging infrastructure)
• Analytics providers

We engage service providers (subprocessors) subject to contractual obligations consistent with this Privacy Policy and applicable law.

c. Communication Platforms

Telecommunications carriers and messaging platforms involved in delivering communications solely for the purpose of delivering communications on behalf of our customers.

d. Legal and Compliance

When required by law, regulation, or legal process.

e. Business Transfers

In connection with mergers, acquisitions, or asset sales.

9. Data Retention

We retain Personal Data:

• For as long as necessary to provide the Services
• As required by contracts with our customers
• As needed to comply with legal obligations

We may retain aggregated or anonymized data indefinitely.

Customers may control retention of data within their use of the platform.

Upon termination or expiration of the Services, customers may request the return or deletion of Personal Data, subject to applicable law. Where deletion is not feasible or permitted, we will continue to protect such Personal Data in accordance with this Privacy Policy.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards, including:

• Encryption in transit
• Access controls and authentication
• Monitoring and logging

In the event of a data security incident, we will notify affected customers as required by applicable law.

However, no system is completely secure.

11. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your Personal Data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request data portability

To exercise these rights, contact us at: service@conciergeteam.co

Where we process Personal Data on behalf of a customer, we will direct such requests to that customer and will not respond directly except as required by applicable law. The customer is solely responsible for responding to and fulfilling such requests.

12. U.S. State Privacy Rights

Certain U.S. states provide residents with specific rights regarding their Personal Data, including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and others.

Depending on your state of residence, you may have the right to:

• Request access to your Personal Data
• Request correction of inaccurate Personal Data
• Request deletion of your Personal Data
• Obtain a copy of your Personal Data (data portability)
• Opt out of certain processing, including:
  • Targeted advertising
  • Sale of Personal Data (note: Concierge does not sell Personal Data)
  • Profiling in furtherance of decisions that produce legal or similarly significant effects

To exercise these rights, please contact us at: service@conciergeteam.co

We will respond in accordance with applicable law. We may need to verify your identity before fulfilling your request.

If we process your Personal Data on behalf of a customer (such as an event organizer), we may direct your request to that customer.

13. California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• The right to know what Personal Data we collect, use, disclose, and share
• The right to request deletion or correction
• The right to opt out of the sale or sharing of Personal Data (note: Concierge does not sell or share Personal Data for cross-context behavioral advertising)
• The right to limit use of sensitive Personal Data (if applicable)
• The right not to be discriminated against for exercising your rights

14. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect Personal Data from them. If we learn that we have collected such data, we will delete it promptly.

15. International Data Transfers

Your Personal Data may be processed and stored in the United States or other jurisdictions where our service providers operate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users by posting updates on our website or through other appropriate means.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: service@conciergeteam.co‍