Case Studies

Hosting a Golf Tournament

Hosting a successful golf tournament is like getting a birdie: It requires a lot of skill, focus, and probably a bit of luck! You need to manage diverse player skillsets (and personalities), keep your clients happy, and ace logistics like catering and transportation. During your tournament, you need to manage communication with event hosts and guests alike. Here are a few ways that Concierge customers use the platform to help run communications during their tournaments:

Send real-time map pin locations for transportation

Event teams use Concierge to send the location of buses and shuttles so it's easy for guests to navigate to transportation when they're preparing to leave the hotel in the morning or wrapping up their round of golf in the afternoon.

Keep guests engaged with tournament updates

Event teams send daily texts about tee times, which foursomes are playing together, and the latest tournament scores. Texting is especially helpful as details of groupings can change last minute as individual guest plans shift.

Support one-to-one guest requests via text message

Event teams use their Concierge event phone number to provide a "digital hospitality desk" and deliver next-level guest support via texting. That way, anyone on the event team can support guest requests while the team is on the go.

A premium guest experience

Texting provided the event team with a fast and personal guest support channel.

“I heard from our guests that the text updates were helpful as soon as they got off the plane!”

Marisa Madia

Event Manager

See Concierge in action

Learn how Concierge can help your team level up guest communication at your next event.

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