Concierge helps event teams improve their guest experience using text messaging.
Concierge is guest communication software for event teams. Concierge makes it easy for event managers to send text messages to their guests, either scheduled in advance or in real time. Concierge provides you with an “event hotline” so that your guests can easily text your team to get support during events.
Concierge is typically used for corporate and non-profit multi-day events. A few examples are: Partnership meetings, executive offsites, festivals, incentive trips, golf tournaments, and customer hospitality.
We register a regular ten-digit U.S. phone number in advance of your event. Toll-free numbers and shortcodes are also available for larger events. You can publish these numbers in your “know before you go” documents and marketing materials so guests know how to get support during your events.
Yes. Your guests can respond to your messages like any regular text. Members of your team can be notified via text, email, or Slack channel when your guests send a message.
Yes. We can set up call forwarding to any other number (e.g. your cell phone) so that inbound calls are routed to you.
Concierge is a mobile-optimized web app that works from your desktop or smartphone. We know that event managers work while on-the-go and we’ve worked hard to ensure that our web app is easy to use on a cell phone. There’s nothing that your guests or your event team need to download in advance.
Using Concierge, you’re able to send messages to all your guests at once, to a smaller list of guests, or to an individual guest. From the guest’s perspective, all messages are between your event phone number and them only. Guest contact information is kept private from other guests.
Concierge can be purchased for an individual event fee or by annual subscription. Pricing is based on the number of guests at your event, as well as a small per-message fee for inbound and outbound text messages you send.
Concierge scales to support messaging over 250k contacts at once. If you’re planning a large event, please schedule a time to discuss your needs.
Our customers tell us that their guests don’t want to download another app. And even if they do download it, sometimes they don’t turn on push notifications. So it’s difficult to know which guests are receiving your updates.
With texting, you can establish a one-to-one connection with all of your event guests from the time they register with their phone number. Information that you might previously share in an app – like daily schedule details – is easy to share as a link from a text.
Additionally, Concierge provides delivery confirmation of all messages, so you know which guests are receiving your texts.
It’s difficult to manage a lot of event contacts using your phone and it’s time consuming to send individual messages to lots of people.
You may not want to give out your personal number.
You may want your team to be able to see and respond to guest messages.
We hear from our customers that guests don’t want to be included on a group message thread.
Concierge solves these problems by providing you with an event hotline phone number, the ability to text all your guests individually at once, and the ability for your team to see all conversations with your guests.
We hear from our customers that it is difficult to reach their guests via email during or even before events. Guests at events may not be checking their email to receive updates about the event schedule. Texting offers a fast and personal communication channel that’s appropriate for real-time communication.
Yes. Concierge can send text messages to numbers in over 200 countries. We’ve run communications with participants from Europe, Asia, and the Americas.
Yes. Concierge works anywhere your guests can receive text messages. Note that guests using sending and receiving text messages while traveling internationally may incur additional fees from their carrier (unrelated to Concierge), however, all major US cell phone providers offer simple travel plans for their customers traveling internationally.
Yes, Concierge offers a mobile-friendly, customizable landing page with each account so you can collect signups. We can help you set up your QR code signage so it’s easy for your guests to subscribe.
You should only send text messages to registered guests who have given you permission to text them. We typically include reminders about how to unsubscribe from messages, e.g. “Reply STOP to unsubscribe”. Guests who reply using a STOP keyword will be automatically removed from future messages.
Yes. We’re excited to support the mission of nonprofit organizations.
Yes, Concierge has a variety of existing integrations and our technology team can usually support a connection with your existing event tools. We can discuss your technology setup when you book a demo.
We can have your account ready to use typically 3-5 days from contract signing.
Concierge is easy to use as an individual event manager or as an event team. Event teams working together can all see the same guest conversation threads, as well as which team members have sent messages to each guest, so everyone is on the same page. There’s no limit to how many team members can use Concierge.
Concierge can notify you and your team members via text, email, and Slack when you receive a new message.
No, you can have as many lists as you want. Customers typically have lists for different program tracks or groups going to the event, e.g. “VIPs”, “Team”, “Sponsors”, etc. so that they can send personalize messages to those unique audiences.
Yes, Concierge offers auto-response messages to inbound keywords from your guests.
For example, imagine you want to poll your guests on who will attend a party later in the schedule. You can configure an auto-response for the keyword “PARTY” that says “Great! We’ll see you soon!
”Here’s what would happen:
Yes. Concierge offers live support during your events. We know our customers are typically busy hosting in-person guests and that plans often need to change during events. Event teams often want extra hands to manage event communication needs such as: Scheduling and sending ad hoc messages, updating group lists, and responding to guest messages. Think of Concierge like an “air traffic controller” so your event communication runs smoothly.
“Getting the texts during the event is reassurance to our guests that everything is organized.”
Tom G. • Event Manager, Wasserman