How to capture lost sales with back-in-stock SMS notifications using Concierge

Concierge's mission is to deliver world-class digital shopping experiences.  We scour the landscape for top consumer problems with e-commerce and build solutions, in partnership with our customers.  Which led us to the moment of out of stock.

Seeing out-of-stock items is frustrating.  Follow along on the rollercoaster of emotions your customer has: “Oh!  There’s that thing I’ve been wanting.  Darn it,  they don’t have my size.”  You just emptied your customer’s love tank because you got his or her hopes up and then failed to deliver. And having broken stock runs on your site feels like a Sad Mac on your merchandising planner’s excel spreadsheets.

Time to turn that frown upside-down.  Enter the aptly-named Shopify App Back In Stock.  It gives your customers a way to receive an in-stock notification alert when an item becomes available again.

A better way with Concierge

Time to turn that frown upside-down.  Enter the aptly-named Shopify App Back In Stock.  It gives your customers a way to receive an in-stock notification alert when an item becomes available again.

We partnered with Concierge because they're more than just a piece of software, they're a team dedicated to success at Tecovas.

We built an integration with Back In Stock so that Concierge customers can:

  1. Send Back In Stock SMS notifications from your existing Concierge phone numbers
  2. Build your SMS list with an optional recurring notifications opt-in checkbox.

Given that your inventory is available in limited quantities, restocking is a great time to text interested customers and capture lost sales on your Shopify store. If you’d like to activate our Back In Stock integration, please contact your Account Manager or email service@conciergeteam.co.

About Concierge

Concierge works for Performance Marketers at customer-obsessed brands. You're the hero in our story. We help you grow repeat revenue with personalized broadcast, triggered, and one-to-one text messages throughout your customer lifecycle. Concierge is not like all that “text blast" software that grows revenue but reduces your net margins and annoys your customers in the process. We're an extension of your team that works for you behind the scenes (also known as in a Slack channel) to devise thoughtful, personalized messages that emphasize the quality of your merchandise and the exceptional service your customers expect. We’ll deploy text messages for you that your Founder/CEO would be proud to send or receive him- or herself. We know rolling out new sales channels takes work;  we roll up our sleeves so we can make your workday easier. We’re game to demonstrate measurable ROI from your texting program, in fact, we’ll guarantee it. Sign up for a discovery call with the Concierge Team.

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