Concierge enables retail teams to grow revenue beyond store walls.
Update customers on new product releases, sales, and events via SMS or email.
Concierge gives sales team members the ability to reach out in bulk to their assigned customer to announce new products in store, sales, and events.
Concierge notifies team members when their customers place orders, receive deliveries, initiate a return, request back-in-stock, and other key customer lifecycle events.
Concierge provides associate-level reporting on messaging activity and revenue. Hold your team accountable with easy-to-read reports.
Concierge has one-click integrations with your existing e-commerce stack.
Concierge syncs with Klaviyo lists and segments and updates your Klaviyo contact records.
Concierge facilitates credit card collection so your VIPs can buy directly through messaging.
Concierge connects to your store team's Calendly accounts so you can track how campaigns convert to in-store or virtual shopping appointments.
Overview of retention marketing and how SMS supports customer retention for e-commerce brands.
Your SMS clickthrough rate (CTR) is determined by your team's ability to empathize with your audience's needs, to align with their preferences, and to generate unique, compelling content.