For retail store teams

Boost your store team’s productivity 10x.

Concierge enables retail teams to grow revenue beyond store walls.

loved by these brands

Two-way Messaging

Reach customers in their preferred channel.

Update customers on new product releases, sales, and events via SMS or email.

SCALABLE PERSONAL REACH-OUTS

Reengage your best customers.

Concierge gives sales team members the ability to reach out in bulk to their assigned customer to announce new products in store, sales, and events.

lifecycle reminders

Stay in touch at the right time.

Concierge notifies team members when their customers place orders, receive deliveries, initiate a return, request back-in-stock, and other key customer lifecycle events.

Concierge | SMS Marketing for customer-obsessed brands

"The Concierge team helped us deliver next-level communication for our event guests. Our clients loved receiving text updates!"

Gain visibility into associate activity and results.

Concierge provides associate-level reporting on messaging activity and revenue. Hold your team accountable with easy-to-read reports.

World-class integrations

Concierge has one-click integrations with your existing e-commerce stack.

Coordinated campaigns

Concierge syncs with Klaviyo lists and segments and updates your Klaviyo contact records.

Shorter checkout

Concierge facilitates credit card collection so your VIPs can buy directly through messaging.

Trackable appointments

Concierge connects to your store team's Calendly accounts so you can track how campaigns convert to in-store or virtual shopping appointments.

Resources for Retail Store Teams

What is Retention Marketing in E-Commerce?

Overview of retention marketing and how SMS supports customer retention for e-commerce brands.

How can I increase my click through rate in SMS?

Your SMS clickthrough rate (CTR) is determined by your team's ability to empathize with your audience's needs, to align with their preferences, and to generate unique, compelling content.

What is an SMS strategy?

Steps to build your SMS marketing plan including goals, measures, schedule, automations, and customer support.